Description

At Care Connect, we're proud to be one of Australia's leading not-for-profit home care specialists. Since 1994, we've been helping people live independently, confidently and happily at home. We support clients across Victoria, New South Wales and Queensland through personalised care and trusted partnerships that make life easier.

We're seeking an experienced Workforce Coordinator to join our Aged Care team and provide day-to-day leadership and operational support to a team of Service Coordinators. This is a great opportunity for a customer-focused people leader who enjoys coaching teams, improving performance and making a meaningful difference in the lives of older Australians.

About the role

Reporting to the Team Leader, you will be responsible for coordinating workforce operations, leading a team of Service Coordinators and ensuring the delivery of safe, effective, personal and connected services to our clients.

You will play a key role in driving team performance, supporting service delivery, managing workforce planning and ensuring a positive experience for clients,



service providers and team members alike.

Key responsibilities
- Coordinate daily workforce planning and team activities to support service delivery outcomes.
- Monitor workloads, productivity and performance to ensure responsiveness and a client-centred approach.
- Lead, coach and support a team of approximately 8-10 Service Coordinators.
- Assist with onboarding, training and ongoing development of team members.
- Drive accountability and performance against operational KPIs.
- Support the delivery of excellent client experiences through coaching, guidance and quality oversight.
- Liaise with clients and service providers to coordinate services and resolve enquiries.
- Ensure client records, service information and system data are maintained accurately and in a timely manner.
- Identify and escalate client risks and wellbeing concerns in line with policies and procedures.
- Contri

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