The SAP Managed Services Team Lead is responsible for leading a team of SAP support professionals to deliver high-quality, remote-based application support across multiple SAP modules. This role combines hands-on technical expertise with strong leadership and communication skills to ensure timely resolution of issues, continuous improvement of support processes, and optimal team performance. The Team Lead will serve as a key point of contact for clients, ensuring satisfaction and alignment with service-level agreements (SLAs).

Key Responsibilities

Team Leadership & Technical Oversight
- Lead and manage a team of SAP support analysts, providing guidance, mentorship, and performance feedback.
- Oversee day-to-day operations of SAP Managed Services, ensuring timely and effective resolution of incidents, service requests, and problem tickets.
- Act as an escalation point for complex SAP issues across modules such as FI/CO, MM, SD, HCM, and others.
- Monitor and report on team performance metrics, SLAs, and KPIs; identify areas for improvement and implement corrective actions.




- Stay current with SAP technologies, updates, and best practices to guide the team effectively.

Customer Success
- Develop and nurture strong, long-lasting customer relationships.
- Understand client needs and objectives, ensuring alignment with project deliverables.
- Proactively identify opportunities for upselling or cross-selling additional services.
- Address and resolve customer concerns, seeking continuous improvement in customer satisfaction.

Collaboration
- Facilitate effective communication between internal teams and clients.
- Coordinate resources and efforts across departments to achieve project milestones.
- Work closely with sales and account management teams to identify expansion opportunities.

Documentation
- Maintain comprehensive project documentation, including project plans, timelines, and status reports.
- Create and update customer profiles, ensuring accurate and up-to-d

📌 SAP Managed Services Team Lead (Buenos Aires)
🏢 VeraLogics
📍 Buenos Aires