Case Manager
Location: Clinic-Based in Agoura Hills, Claremont, San Luis Obispo, or Temecula
Department: Patient Access – Care Coordination
Make a Difference Every Day
At Greenbrook, we're dedicated to improving the lives of individuals seeking advanced mental health treatment. We're looking for a compassionate, organized, and proactive Case Manager to serve as the primary point of contact for patients throughout their treatment journey.
In this highly collaborative role, you'll coordinate care, manage scheduling, support insurance and authorization processes, and help patients overcome barriers to treatment. If you're passionate about patient advocacy, thrive in a fast-paced environment, and enjoy solving complex challenges, we'd love to hear from you.
What You'll Do
As a Case Manager, you'll be the driving force behind seamless patient progression by:
- Guiding patients from consultation through treatment completion, ensuring a smooth and supportive experience.
- Coordinating appointments, provider schedules,



and treatment timelines to maximize patient access and clinic efficiency.
- Monitoring patient progress and proactively addressing barriers that could delay care.
- Collaborating with Authorization Specialists, providers, clinical teams, and revenue cycle partners to keep treatment plans on track.
- Supporting prior authorization workflows and ensuring patients have appropriate coverage throughout treatment.
- Coordinating specialty pharmacy activities, medication access, and treatment readiness requirements.
- Maintaining accurate patient records, financial estimates, and documentation within CRM and EHR systems.
- Responding to patient questions with empathy, professionalism, and urgency.
- Helping ensure a high-quality patient experience while meeting operational and compliance standards.

What Makes You Successful
You are someone who:
- Is passionate about delivering exceptional patient care and customer service.
- Communicates with empathy, patience, and

📌 Clinical Treatment Case Manager (San Luis)
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