Description
Job Description
Business Resiliency is responsible for ensuring operational continuity for employees, clients and shareholder interests, by ensuring the business’s ability to maintain appropriate operating levels, despite all types of physical business disruption. The function provides a formal structure allowing for cohesive and centralized oversight of the enterprise-wide control environment, partnering closely with firmwide Business Resiliency, Compliance, Risk, Audit and other control disciplines.
The Incident & Crisis Management Lead within Business Resilience serves as a critical first responder and strategic coordinator during operational disruptions for the Americas Region. This individual owns the end-to-end incident lifecycle — from rapid detection and response through to permanent resolution — ensuring the firm's resilience across technology, business, real estate, and operational disciplines.
This role ensures that the business can respond effectively to disruptive events, minimize operational impact, and safeguard employees, assets, and reputation.




Job responsibilities
- Actively monitor operational environments to identify emerging incidents and potential disruptions before they escalate
- Respond rapidly to incidents, taking immediate ownership and driving coordinated action across impacted teams
- Ask the right questions early and persistently to establish root cause, scope of impact, and recovery path
- Synthesize complex, fast-moving incident information into clear, concise, and assertive updates for senior management
- Tailor communications to the audience — cutting through noise to deliver what leaders need to make decisions quickly
- Drive rapid recovery efforts by coordinating actions across multiple disciplines including Technology, Business Operations, Real Estate, and third-party partners
- Ensure accountability across workstreams — tracking actions, owners, and timelines until full resolution is confirmed
- Transition seamlessly

📌 CIB Resiliency (Buenos Aires)
🏢 JPMorganChase
📍 Buenos Aires