Company Overview:The ADT Corporation (NYSE: ADT) is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to nearly seven million customers, and it employs approximately 17,500 people at 200 locations.
Position Summary:
Handle inquires from prospective customers who are interested in ADT's service. Sell the customer a reactivation contract and set up the required activation channel.
- Identify system types and move to selling customers monitoring services.
- Follow-up on pending contracts by calling customers to remind them to finalize their purchase by signing/returning contract.
- Handle calls from existing ADT customers who are interested in adding additional services to their home security system. When appropriate, sell the devices and arrange installation.
- Ensure customer satisfaction by determining customer needs and transferring calls to the appropriate party for resolution, performing follow-up including quotes, information requests etc.