About the role:
Working in a high-volume medical office, the Patient Care Technician provides friendly customer service while administering interventional mental health treatments that can include Transcranial Magnetic Stimulation (TMS), Esketamine and IV Ketamine therapies. In addition, Patient Care Technicians are responsible for contributing to all administrative aspects of the practice, including but not limited to scheduling, insurance verification, collections management and patient check in/check out.
Benefits
- Company-paid training and certification in TMS and Esketamine administration (training and certification must be successfully completed within 3 months of hire date).
- No weekends
- 7 paid holidays + 1 Float Holiday per year.
- Competitive Paid Time Off (PTO) accrual structure.
- Employee Benefits available to Full-Time team members.
- Hands-on patient care with no exposure to needles or blood.

Responsibilities
- Ensure compliance with HIPAA and confidentiality regulations.
- Provide compassionate patient care, building trust and rapport,



especially with patients facing mental health challenges like depression and anxiety.
- Perform TMS treatments following physician protocols; setup, monitor, and document sessions to optimize patient comfort and treatment efficacy.
- Address and resolve issues related to patient comfort, coil contact, and TMS system setup during treatments.
- Administer psychiatric rating scales and provide guidance to patients on completing them accurately.
- Maintain accurate schedules, patient demographics, and insurance information.
- Collect deductibles, co-insurance, and co-pays from patients.
- Manage multiple phone lines and respond to email inquiries from current and prospective patients promptly.
- Scan medical documents and ensure the integrity of records in Electronic Medical Records software.

Requirements
- Deliver exceptional customer service to prospective patients, ensuring a superior experience. Strong customer se

📌 Patient Care Technician (San Rafael)
🏢 Mindful Health Solutions
📍 San Rafael