What we’re building
One team that owns everything the customer touches: support, onboarding, training, project coordination, escalations, renewals. Most companies split that across three to five departments. We don’t. You’ll be the person our customers see, hear, and trust in the room during discovery, in their inbox the same afternoon, and on top of every open item in between.

There’s a payoff to working this close to the work. In a year you’ll see the inside of more operations than most people see in a career, and that breadth compounds: CX team members become business process consultants in their own right, able to recognize a challenge because they’ve seen it before and point to approaches that worked elsewhere.

What we care about most is simple: our software changes how people spend their working days. If the idea of making someone’s job genuinely better excites you, you’ll fit here.
What you’ll do
Our methods will keep evolving. Today’s workshops, process maps, and project rituals may look different in a year. Five things about this role won’t change:
- Respond.



Be the customer’s day-to-day contact, and answer fast enough that they never wonder whether we got the message. A confused customer is a problem to solve, not a ticket to close.
- Be consistent. Same-day follow-through, every open item tracked to done, details right down to the spelling of people’s names. Trust compounds through small accuracy, repeated.
- Get ahead of things. Follow up before you’re asked. Watch account health and flag risk while it’s still cheap to fix. Notice what the customer needs before they say it.
- Be honest and humble. Report status as it is, not as we wish it were. You don’t need to be the deepest technical expert in the room; you need to know when to pull one in, and you’d rather bring in the right expert than wing an answer you’re not sure of.
- Care. Be friendly for real, not as a service voice. The people we work with (in fields, coolers, and back offices) should leave

📌 Customer Experience Manager (San Luis)
🏢 FreshAhead
📍 San Luis