Sercanto srl is seeking a Solvo Supervisor to oversee a team of customer service representatives, ensuring exceptional service delivery and meeting performance targets.
You will provide leadership, guidance and support to drive productivity, quality and client satisfaction.
Responsibilities include coaching, training, monitoring KPIs and SLAs, implementing process improvements, maintaining quality assurance, managing client communications and safeguarding data confidentiality in a fast-paced BPO #J--Ljbffr
📌 Customer Experience Team Leader (Córdoba)
🏢 Sercanto
📍 Córdoba
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