Skills & Qualifications

* Relevant professional experience preferably in the network industry

* Solid network security and routing experiences

* Exceptional customer service orientation and strong communications skills

* Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications

* Proficient with MS Word, PowerPoint, and Excel

* Scripting and Windows server app experience

* Willing to travel

* Advanced English level

Job duties

* Collection, analysis and change recommendations of configuration information

* Collection and analysis of customer network information

* Collection and analysis of packet trace information

* Recommend actions based on analysis

* Customer education, deliver knowledge transfer like webinar or workshops

* Software recommendation, conduct bug scrubs reports

* Upgrade testing, on a lab environment perform test to upgrade customer
devices and provide a report
* Develop best practice deployment and troubleshooting methodology
documentation

* Follow up technical cases and manage the right expectation until the closure
of the cases





* Conduct weekly status conference calls with customers to report status of
open issues and projects

* Conduct quarterly reports for your managed accounts

* Work closely and provide direct technical email and phone support to our
customers in the LATAM Region

* Analysis of support request, completion of requests for information and
documentation

* Will exercise independent judgment in methods, techniques and evaluation
criteria for obtaining results

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and
government organizations around the world. Fortinet empowers its customers with
intelligent, seamless protection across the expanding attack surface and the
power to take on ever-increasing performance requirements of the borderless
network - today and into the future. Only the Fortinet Security Fabric
architecture can deliver security without compromise to address the most
cri

📌 Technical Account Mgr (Buenos Aires)
🏢 Fortinet
📍 Buenos Aires