At Paymentology, we’re redefining what’s possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale - across more than 60 countries.

Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of shared or dedicated processing instances. It's this general reach and innovation that sets us apart.

Position Overview

The Card Authority & Disputes Administrator is responsible for the investigation and processing of chargeback claims across global card networks for Paymentology clients. The role involves validating and analysing data, ensuring accurate and timely responses in accordance with card scheme requirements, and providing expert guidance throughout the dispute resolution process. This position forms part of the Operations / Implementations / Disputes function, reports to the Chargeback & Disputes Team Lead, is a full-time remote role, and supports Paymentology customers across EMEA, LAC, and Asia regions.





Role Summary

The Card Authority & Disputes Administrator oversees chargeback processing for clients across card networks, investigates both authorised and unauthorised disputed transactions, validates data from multiple sources, ensures accurate responses, and provides ongoing guidance and support to stakeholders in compliance with industry regulations and scheme rules.

Key Responsibilities

Investigation and Processing:
Handle claims from cardholders regarding disputed transactions.
Conduct thorough investigations, gathering relevant documentation and information.
Data Validation and Analysis:
Validate and analyse information from internal and third-party systems.
Ensure accuracy and completeness related to disputed transactions.
Determine the appropriate course of action for each dispute.
Response Accuracy:
Ensure responses to disputes are accurate, well-documented, and comply with card sc

📌 Card Disputes (Buenos Aires)
🏢 Paymentology
📍 Buenos Aires