Description
ABOUT BELONG
This is not a call center job.
It is the first voice, the first chat, and the first proof that the Belong operating system actually works. In the old model, when a homeowner or resident had a problem, they called a property manager and hoped someone picked up. At Belong, someone always picks up. And that someone is you. If you believe that how you make people feel in their most frustrated moments is a skill worth mastering, keep reading.
Belong is the Residential Operating System for rental homeownership. We are not a property management company. We are the system that makes one unnecessary. Backed by Andreessen Horowitz, Fifth Wall, and Battery Ventures, with a strong Series C behind us, we are scaling toward profitability and a Series D from a position of strength.
The homeowners and residents who reach out to us are not ticket numbers. They are members. And the person who answers is not a call center agent. They are the frontline guardian of the Belong experience.

THE ROLE
As a Member Support Specialist,



you are the universal fallback of the Belong operating system. Every member journey eventually touches Support. You are the guarantee that Belong is never unavailable, never unresponsive, never impersonal.
You triage incoming requests via Intercom, phone, and chat. You resolve what you can on first contact. When a request requires a specialist team, you route it with full context so the member never repeats themselves. To the member, they gained a teammate. They did not lose one.
This role is powered by AI and built for people with the intelligence to leverage it. The system gives you member history, home data, and real-time visibility. Your job is the human layer that makes all of it feel personal.

WHAT YOU WILL DO

Resolve on First Contact Whenever Possible
Handle inbound requests via Intercom, phone, and chat. Diagnose the issue, check context in Foundation, and resolve it. One interaction. One resolution. Trust earned.

Route with C

📌 Member Support (Buenos Aires)
🏢 Belong
📍 Buenos Aires