Descripción del puesto

Position Overview

The Quality Assurance Manager will lead and continuously improve linguistic quality practices across translation, localization, transcreation, MTPE, and multilingual content projects.

This role will ensure that deliverables meet client expectations, internal standards, and industry best practices. The QA Manager will also act as the organization’s subject matter expert in linguistic quality, MQM, vendor performance, error analysis, quality reporting, and continuous improvement.

The adecuado candidate combines strong localization experience, linguistic expertise, analytical skills, and knowledge of modern language technologies, including AI-assisted translation and MTPE workflows.

Key Responsibilities

Quality Strategy and Governance
- Develop and maintain quality assurance standards, workflows, KPIs, scorecards, and evaluation methodologies.
- Establish quality governance processes aligned with client requirements and industry best practices.
- Lead root-cause analyses, corrective action plans, and preventive initiatives.




- Identify opportunities to improve service quality, operational efficiency, and client satisfaction.
- Ensure compliance with internal standards and relevant localization quality frameworks.

Quality Reviews and Risk Management
- Conduct linguistic reviews and audits covering accuracy, fluency, consistency, terminology, style, and localization effectiveness.
- Manage the implementation of MQM-based error classification and quality measurement.
- Perform quality risk assessments before and during project execution.
- Analyze recurring issues and recommend corrective actions at the vendor, language, project, or process level.
- Lead quality investigations, client escalations, and improvement plans.

Reporting and Performance Management
- Analyze quality trends across clients, languages, projects, and vendors.
- Develop dashboards, quality reports, and executive summaries.
- Monitor linguist and vendor perfo

📌 Localization QA Manager (Argentina)
🏢 Pampa Talents
📍 Argentina