Description
About Belong
We didn't build a better property management company. We replaced the need for one.
Belong is the operating system for rental homeownership. One system that runs rent, maintenance, finances, residents, and visibility end to end. Not a person juggling disconnected tools. A system that gets smarter every single day, with every home we add.
We've survived Covid, the tech crash, and the toughest capital markets cycle in a generation. We are growing fast, we are AI-first, and we are building something that has never existed before.
Our 200+ Belongers are strong, curious, and unreasonably ambitious. If you want a passive role at a company that's okay with average, this is not it.

The Role
When a member relationship is at risk, you are the person who takes it over and turns it around. This is not a customer service role. It sits at or above the Concierge level, and it requires specialized expertise in escalation recovery and VIP relationship management.

You come from environments where handling high-expectation clients is second nature:



premium credit card concierge, VIP airport lounges, private banking, luxury hospitality. You know how to make someone feel like the most important person in the room, and you know how to do it when they are already frustrated.

An AI system monitors sentiment across every live conversation. When it detects trouble, a tone shift, frustration building, a missed SLA, it surfaces the signal. You are the human who reads that signal and decides how to intervene.

This role is not about responding to tickets. It is about catching the conversation one message before it becomes a 1-star review, picking up the phone when a homeowner is at their worst, and rebuilding trust after the system has failed someone.

Success is measured by recovery rate, NPS improvement on escalated accounts, post-intervention CSAT scores, and the quality of the systemic feedback you generate.
You rotate on weekends and holidays. Members do not ope

📌 Escalation Specialist (Buenos Aires)
🏢 Belong
📍 Buenos Aires