About the role

As a Bilingual Strategic Cuisines Account Executive at Toast, you will play a pivotal role in driving the growth of our restaurant partners by leveraging your bilingual skills and deep understanding of the culinary landscape. You will be responsible for developing and nurturing relationships with a diverse range of clients, ensuring they receive the best solutions tailored to their unique needs.

This position requires a combination of strategic thinking, exceptional communication skills, and a passion for the restaurant industry, all while working in a dynamic and fast-paced environment.

Key facts

Location: Santa Fe, New Mexico
Engagement: Full-time
Salary: Competitive, commensurate with experience

Visa: Sponsorship available for qualified candidates

What you'll do

- Cultivate and manage relationships with restaurant owners and decision-makers, focusing on Spanish-speaking clients to enhance their operational efficiency and customer engagement.
- Conduct in-depth needs assessments to understand client challenges and opportunities, providing tailored solutions that align with their business goals.
- Collaborate with cross-functional teams, including marketing, product development, and customer support, to ensure a seamless client experience from onboarding to ongoing support.
- Develop and deliver compelling presentations and product demonstrations that highlight the value of Toast's offerings, including point-of-sale systems and restaurant management tools.
- Utilize CRM software to track client interactions, manage sales pipelines, and analyze performance metrics to drive continuous improvement in sales strategies.
- Stay informed about industry trends, competitive landscape,



and emerging technologies to provide clients with relevant insights and recommendations.
- Participate in trade shows, networking events, and community outreach initiatives to promote Toast's brand and expand your professional network within the culinary community.
- Provide ongoing training and support to clients, ensuring they maximize the benefits of Toast's solutions and achieve their desired outcomes.
- Act as a liaison between clients and internal teams, advocating for client needs and contributing to product enhancements based on user feedback.
- Meet and exceed sales targets and key performance indicators (KPIs) while maintaining a high level of customer satisfaction.
- Prepare regular reports on sales activities, client feedback, and market trends to inform strategic decision-making within the organization.
- Engage in continuous professional development to enhance your skills and knowledge in sales techniques, product offerings, and industry best practices.

Requirements

- Fluency in both Spanish and English, with excellent verbal and written communication skills in both languages.
- A minimum of 3 years of experience in sales, account management, or a related field, preferably within the restaurant or hospitality industry.
- Proven track record of achieving sales targets and driving revenue growth through effective client relationship management.




- Strong analytical skills with the ability to interpret data and make informed decisions to improve sales strategies.
- Exceptional interpersonal skills, with a talent for building rapport and trust with diverse clients.
- Proficiency in using CRM software and other sales tools to manage client relationships and track performance metrics.
- Ability to work independently and collaboratively in a fast-paced, team-oriented environment.
- A passion for the culinary arts and a deep understanding of the challenges faced by restaurant owners and operators.

Nice to have

- Experience working with restaurant management software or point-of-sale systems.
- Familiarity with digital marketing strategies and tools to support client growth initiatives.
- Bilingual proficiency in additional languages, enhancing communication with a broader client base.
- Previous experience in a startup or tech-driven environment, demonstrating adaptability and innovation.

Skills & tools

- Strong negotiation and closing skills, with a focus on achieving win-win outcomes for clients and the company.
- Excellent presentation and public speaking abilities, capable of engaging diverse audiences.
- Proficient in Microsoft Office Suite (Word, Excel, Power Point) and CRM platforms (e.g., Salesforce).
- Knowledge of restaurant operations, including front-of-house and back-of-house processes.

Practical notes

- This position is based in Santa Fe, New Mexico, and may require occasional travel to meet clients or attend industry events.
- The role may involve adaptable working hours to accommodate client schedules and time zones.
- Toast is committed to fostering an inclusive workplace and encourages applications from individuals of all backgrounds.

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📌 Bilingual Strategic Cuisines Account Executive (Spanish) (Santa Fe)
🏢 Toast
📍 Santa Fe