Mercor, a remote-focused tech company, seeks a Customer Success Engineer (LatAm) to support AI SaaS products.
You will diagnose and reproduce issues, debug using logs and queries, and guide users with clear, empathetic communication.
The role requires a CS degree or equivalent experience and 2–5 years in customer-facing web app support.
Strong familiarity with AI systems, tools, and API ecosystems will be a plus.
Expect substantial overlap with PT timing and a remote work setup.
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