Technical Support Specialist (San Miguel de Tucumán)

Technical Support Specialist (San Miguel de Tucumán)

07 ago
|
Sovos Latinoamérica
|
San Miguel de Tucumán

07 ago

Sovos Latinoamérica

San Miguel de Tucumán

SOVOS Technical Support Specialist Client Support·Full-Time·Argentina Build your future with Sovos. If you're seeking a career where innovation meets impact, you've come to the right place. As a general leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.
At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.
Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we! Don't worry if you don't check all the boxes -- apply anyway!
We're focused on hiring the right people, not just the "right" resume.



It's not about what you've done elsewhere; it's all about what you're capable of doing here. The Role At Sovos, we're looking for a Technical Support Specialist to serve as the vital connection between our SaaS platform and the customers who depend on it.

You'll resolve escalated technical issues, ensure smooth customer experiences, and help us improve our product through feedback and collaboration. More Specifically, You Will Respond to and resolve technical support tickets, calls, and emails in a timely and professional manner, troubleshooting software issues by replicating problems, identifying root causes, and implementing solutions.

Document all customer interactions, issues, and resolutions in the support ticketing system, and escalate complex technical problems to appropriate teams when necessary.

Create and maintain knowledge base articles and troubleshooting guides, leveraging AI tools to i...

📌 Technical Support Specialist (San Miguel de Tucumán)
🏢 Sovos Latinoamérica
📍 San Miguel de Tucumán

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