About Coderio
Coderio designs and delivers scalable digital solutions for integral companies. With a strong technical foundation and a product-oriented mindset, our teams lead complex software projects from architecture through execution. We value autonomy, clear communication, and technical excellence. We work closely with international teams and partners, building technology that creates real impact.

? More information: coderio.com

We are looking for
We are looking for a proactive, balanced, and customer-oriented
IT Support Specialist
based in
Buenos Aires (CABA)
to help us structure and professionalize our support operations..

Responsibilities
- End-User Support: Provide L1 and L2 technical support to internal users across Latin America and the US, troubleshooting hardware, software, and basic network issues.
- OS Management: Install, configure, and maintain our fleet of workstations, supporting a 50/50 split of Windows and macOS environments.
- Access & Identity: Manage user accounts, licenses, and permissions,



primarily utilizing Google Workspace and Microsoft 365/Entra ID.
- Documentation & Self-Service: Proactively create clear, step-by-step guides, FAQs, and standard operating procedures (SOPs) to help users solve issues independently.
- Workflow Automation: Identify manual, repetitive IT tasks and propose ways to automate them (e.g., automated onboarding, user provisioning).
- Onboarding & Offboarding: Coordinate hardware logistics, asset tracking, and system setups for new hires, including occasional in-office handling in Palermo.
- Ticketing Ownership: Manage the complete lifecycle of incidents and requests in JIRA, ensuring high SLA compliance and top-tier customer satisfaction.

Requirements
- Experience: 3+ years of experience in IT Support, Help Desk, or Service Desk roles.
- Location: Must reside in CABA or surrounding areas .
- Operating Systems: Dual experience supporting both Windows and macOS environments (essential).
- Language: Advanced Englis

📌 IT Support Specialist (Buenos Aires)
🏢 Coderio
📍 Buenos Aires