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Position Purpose:

The Area Installation Specialist (AIS) is responsible for assisting with the
customer experience throughout the install job life cycle. This includes
performing technical measures, assessing pre-existing conditions, and performing
product affirmations The AIS will conduct Job Site Inspections (JSIs) to review
quality of work, conduct service provider badging checks, and meet with
customers to ensure the install experience is consistent with THD standards.
Responsibilities will further include resolving customer complaints, making
decisions needed to prevent cycle-time delays, working with service providers to
resolve issues, and approving or escalating project changes prior to moving
forward. At the end of the install process the AIS will ensure all open items
are completed to the customer's satisfaction.

Key Responsibilities:
* 25% Customer Experience - Initiates and maintains regular communication with
customers across the install life-cycle,



ensures timely customer follow-up,
and resolves open questions or job changes; Resolves job-in-process items
such as scope of work changes, add-labor items, and material needs, and
escalates decisions as appropriate; Manages open services and assigned Care
Tickets to resolution
* 60% Job Process Management - The AIS manages all jobs from assigned area and
product category; This will involve assessing pre-existing conditions,
performing product affirmations, and performing technical measures; After the
installation begins, the AIS is responsible for performing Job Site
Inspections (JSIs) which includes conducting service provider badge checks,
inspecting the work to ensure industry construction standards are adhered to,
addressing customer questions, ensuring job scope changes are documented, and
ensuring the overall install experience is meeting or exceeding the
customer's expectations; Manages timely closure of all

📌 Area Installation Specialist, Interiors (Córdoba)
🏢 The Home Depot
📍 Córdoba