Description and Requirements

Key Responsibilities:

- Provide day-to-day helpdesk and operational support for partners, including guidance on partner onboarding and Bid tools LPH, LBPe), processes, and system navigation.
- Support deal registration activities, including approval, rejection, re-routing, and exception handling.
- Assist with order-related inquiries, such as order status checks, stuck orders, and coordination with relevant teams.
- Act as a bridge between partners and IT support, managing communication, gathering required information, and providing status updates.
- Deliver partner guidance on onboarding, contracts, invoices, licenses, RMA/DOA processes, and program-related queries.
- Support ticket handling via:EmailLive ChatTeams callsHelpdesk Ticket Management Tool
- Support ticket management, including raising and tracking various types of tickets.
- Perform triage support, directing inquiries to appropriate internal teams and ensuring resolution follow-up.
- Maintain and update knowledge documentation, contribute to process improvements, and deliver ad-hoc training or guidance.




- Support system testing and remain up to date with tool enhancements to better assist partners.

Qualifications:

- Bachelor’s degree or above
- Fluent in English (spoken and written), able to support customer-facing communication with US/Canada partners
- Minimum 1 year of experience in Helpdesk, Customer Support, or Operations Support
- Familiarity with commercial indirect selling models. Such as partner onboarding to order processes.
- Experience supporting partners or B2B customers preferred
- Ability to handle high-volume requests in a fast-paced environment
- Strong problem-solving and troubleshooting skills
- Ability to work across teams and manage multiple requests efficiently
- Customer-focused with a proactive mindset
- Experience working in a cross-region or general environment
- Ability to support North America business hours
Additional Locations: * Argentina - Capital Federal - CABA * Argentina * Argentina - Capital Federal * Argentina - Capital Federal - CABA

📌 Channel Partner Helpdesk Specialist (Buenos Aires)
🏢 Lenovo
📍 Buenos Aires