Customer Success Coach

SUMMARY:

The Customer Success Coach is to coordinate tailored language learning programs to support professionals and their families; to engage, coach, and increase utilization among our customers. Also providing support and top-notch customer service experience for all our customers.

RESPONSIBILITIES:

- Drive a high level of customer and client satisfaction while managing large caseloads

- Cultivate and manage positive client relationships with corporate relocation management companies to ensure Global LT as the preferred language training supplier

- Counsel customers on authorized relocation benefits provided by their employer

- Manage all activities, including those performed by third party suppliers related to the transfer process.

- Lead point of contact and coordination for all assignment components – including internal and external points of need.

- Carry out the pre-assignment briefing and orientation with the authorized participant on the client’s policy and/or benefit. Need to be comfortable on the phone talking to many different level employees.

- Provide continuing coaching and support to clients and participants maintaining regular contact throughout the assignment.

- Build productive and effective relationships with clients, participants and direct suppliers as well as within Global LT.





- Maintain data integrity, including updating Global LT’s database, providing the required data to produce ongoing status reports.

- Initiate customer satisfaction surveys when client policy allows.

- Undertake other tasks as required

- Adhere to Integral LT’s Standards of Excellence in all aspects of the assignment process.

- Meet company metrics for customer satisfaction, utilization, responsiveness and company goals.

EDUCATION AND/OR EXPERIENCE:

- Proficiency in English is required

- Sales experience would be an asset but not required

- Bilingual in English and at least one other language

QUALIFICATIONS:

- Proficient with PC and Microsoft Office such as Word, Excel, PowerPoint, Outlook

- Must have strong organizations skills and be detail-oriented and organized, methodical with an analytical approach to work

- Ability to deal with multitasking under continuous high-pressure situations

- Excellent written and communication skills
- The ability to communicate clearly and professionally

- Strong customer service focus

- Work well within a team with good trouble-shooting and conflict management skills

- Shows initiative and creativity; be self-motivated
- The ability to upsell products

📌 Customer Success Coach (Buenos Aires)
🏢 Global LT
📍 Buenos Aires