We're looking for a Customer Success Specialist to join our remote LATAM team. This is a full-time, permanent independent contractor position focused entirely on phone support. Because this is a remote contractor role and not a local employment relationship, it does not include statutory employment benefits or benefits required under the labor laws of your country.

Contractors are responsible for their own taxes, social security contributions, insurance, and any other applicable obligations. ⚠️This is not a secondary job. We're looking for someone who can dedicate their full attention to this position during working hours. Schedule

Monday – Friday

8:00 a.m. – 5:00 p.m.

Eastern

Time (9:00 a.m.

- 18:00 p.m. ARG)

1-hour lunch

Two paid 20-minute breaks Compensation

USD $800–$1,000/month

(Based on experience) What you'll do

Answer inbound customer phone calls.

Make outbound follow-up calls when needed.

Assist customers with product selection, sizing, order status, shipping, returns, refunds, replacements, and general inquiries.

Resolve customer concerns with a strong focus on First Contact Resolution.

Document customer interactions accurately and follow established procedures.

Collaborate with teammates to provide an exceptional customer experience.





Use internal resources and AI tools to improve efficiency and consistency. What we're looking for

At least 1 year of customer service experience, preferably in a phone-heavy environment.

English level C1 or higher (spoken and written).

Excellent phone communication skills and confidence speaking with customers.

Strong problem-solving skills and customer-first mindset.

Organized, reliable, and accountable in a remote work environment.

Comfortable learning new systems and following established processes. Nice to have

Zendesk or similar CRM experience.

VoIP or cloud phone system experience.

Google Workspace (Gmail, Sheets, Drive, Calendar).

E-commerce or order management experience.

Amazon, Walmart, or eBay customer support experience. Work-from-home requirements

Quiet, professional workspace.

Reliable computer capable of multitasking.

Stable internet connection (backup internet preferred).

USB headset with microphone.

Webcam available for meetings and training. Benefits

Paid training.

Performance incentives.

14 days PTO plus major U.S. holidays.

Fully remote LATAM team.

Long-term growth opportunity.

📌 Customer Success Specialist – Phone Support (Remote, LATAM) (Argentina)
🏢 Private sector
📍 Argentina