As the the Buenos Aires (BA) hub lead for OTC Derivative Confirmations covering Rates and Credit products, accountable for managing an ~8-person team and owning end-to-end confirmations delivery from queue health and aged/outstanding reduction through exception management, stakeholder escalation, and adherence to controls and regulatory requirements. You operate as the primary BA escalation point for Front/Middle Office and Derivatives stakeholders, drive performance through daily/weekly metrics and disciplined operating routines, and deliver process improvements and strategic initiatives across the confirmations operating model.

Job Responsibilities

- Lead, coach, and develop an ~8-person BA confirmations team, setting goals aligned to business standards and performance targets.

- Act as the BA confirmations hub manager and primary escalation point for stakeholders across Front/Middle Office and Derivatives.

- Manage hub capacity, coverage, and queue health to reduce aged/outstanding Rates and Credit confirmations.

- Oversee daily workflow execution, ensuring timely investigation, resolution, and escalation of breaks/exceptions across economic affirmations and unconfirmed electronic and paper trades.

- Maintain strong Rates and Credit product knowledge to self-serve investigations and reduce dependency on other teams.

- Oversee the Credit derivative confirmation process (Tradeserv), ensuring accuracy, timeliness, and adherence to controls.





- Ensure compliance with control frameworks and regulatory requirements, reinforcing a strong risk-and-controls culture and high-accuracy standards.

- Drive performance against daily/weekly metrics through reporting, trend review, root-cause analysis, corrective action plans, and workflow/process improvements.

Required Qualifications, Capabilities and Skills.

- People leadership experience including team management, coaching, performance management, and goal setting.

- Stakeholder management and influencing skills across Front Office, Middle Office, and Operations, including clear escalation to senior stakeholders.

- Client service mindset with professional, timely, solution-oriented engagement.

- Strong organizational and prioritization skills to manage multiple queues, deadlines, and competing priorities.

- Strong understanding of operational risk and controls with disciplined adherence to procedures and accuracy standards.

- Rates and Credit derivatives product knowledge and OTC confirmations lifecycle expertise, including exception/break resolution.

- Analytical problem-solving capability with a root-cause approach and focus on preventative actions; metrics-driven execution against daily/weekly targets.

- Proficiency with Outlook, Excel, Word, and PowerPoint; flexibility and adaptability in a fast-paced operating environment.

📌 Derivatives Confirmations Manager - VP (Buenos Aires)
🏢 JPMC
📍 Buenos Aires