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Experience Marketplace SSr Analyst

Mercado Libre

Data & Analytics Buenos Aires Argentina Remote Mid Full-Time Jun 30, 2026

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Core Responsibilities

Be responsible for the experience provided to MercadoLibre buyers when they contact customer service, acting as a reference for Loyalty-related processes. Conduct data analysis to identify improvement opportunities and lead initiatives that enhance customer satisfaction. Coordinate and lead problem-solving forums with various teams, such as Product, Business, and Customer Service, to implement identified improvements. Collaborate in defining customer service strategies and propose process reengineering based on identified needs.

Requirements
Bachelor's degree in Engineering, Business Administration, Accounting, or related fields. Advanced proficiency in Office tools (Excel, PowerPoint). Experience with databases such as SQL or BigQuery.



Experience in analyzing metrics and indicators of satisfaction and/or quality.

Key Skills & Technologies

SQLBigQueryExcelPowerPointdata analysiscustomer serviceteamworkproblem-solvingprocess improvement

Additional Information

Experience Level

Mid-Level

Job Language

Spanish

Employment Type

Full-time

Work Mode

Remote

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