Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents.
Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do The Docusign Senior Customer Success Manager (CSM) is responsible for owning a portfolio of accounts and renewals in an assigned territory. The Senior CSM serves as a customer adoption advisor, driving a return on our customers’ investment in Docusign and unlocking further digitalization.
Within their defined territory,



the Senior CSM is responsible for developing and driving effective customer success and value strategies, identifying growth opportunities, negotiating favorable renewal terms, and providing insights to the business and customers that improve future outcomes.

The Senior CSM is a valuable member of the Account team, working in collaboration with our Sales Team (Account Executives). The idóneo Senior CSM candidate will drive accountability with themselves and their business partners, thriving in a fast-paced environment.

This position is an individual contributor role reporting to the Senior Manager, Customer Success Management.
Responsibility

Prevent risk and drive growth in our customers through early engagement, driving value, engaging with key collaborators as measured by renewal outcomes

Achieve financial and strategic revenue, bookings and billings targets

Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in ...

📌 Senior Customer Success Manager (Buenos Aires)
🏢 Docusign
📍 Buenos Aires