Expected Compensation HireArt’s looking for a talented Worker Experience Coordinator to join our Worker Experience Team and provide human resources and people operations support to HireArt contract workers. You’ll be dedicated to resolving employee inquiries and ensuring employees have a positive work experience. You’ll also work to identify the root cause of problems and their solutions in a highly efficient and professional manner.

You will need to think critically about the contractor experience to anticipate the needs of our contract employees and our clients. This includes identifying areas of process improvement and making process/product suggestions to create the best experience for all users of our platform. Day-to-day, you will use strong prioritization and time management skills to create a joyous employment experience in a highly autonomous environment.

As a Worker Experience Coordinator, You’ll

- Carry out I-9 Verifications/e-verify for new hires
- Field Tier 1 inbound inquiries (via email, chat, or phone) on topics including, but not limited to, payroll, timesheets, PTO, benefits, and tech support
- Support HR efforts by acting as the intake point for escalations on weekends
- Support the annual benefits open enrollment process
- Help improve, create, and implement processes and best practice
- Identify support/issue trends and bring them to the attention of the right people
- Participate in cross-functional work with our Product, Account Management, Finance, Payroll, and other teams,



as required.

Requirements

- 3+ years of customer support experience
- C1/C2 level English proficiency with strong written and verbal communication skills
- Experience with Zendesk, or similar ticketing systems
- Ability to consistently show compassion, empathy, respect, patience, and kindness in client/customer interactions
- Self-organizing, proactive, resourceful, and detail-oriented
- Able to think critically about business issues and make thoughtful recommendations
- Basic understanding of Slack, Google Suite, and other useful tools for organizational success

You'll Really Stand Out If You Have

- Previous experience working in a support role for a tech or staffing company with a high volume of support inquiries
- Experience handling payroll-related inquiries

HireArt Offers a Benefits Package That Includes

- Work-from-home benefits, including:
- Workspace/home office set-up stipend

- Company provided laptop

- Paid time off

*This is a hybrid, full-time, international independent contractor position with HireArt. We welcome candidates who are able to work Monday - Friday 1PM - 9PM local time in Buenos Aries. Unfortunately, we're unable to offer sponsorships or do corp-to-corp. HireArt values diversity and is an Equal Opportunity Employer, which is why we are interested in every qualified candidate, regardless of their background, how they identify, or their inclusion in any protected class.*

📌 Worker Experience Coordinator (Buenos Aires)
🏢 HireArt
📍 Buenos Aires