Job responsibilitiesLead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firmExecute policies and procedures that ensure operational stability and availabilityMonitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability toolsEscalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restorationLead incident, problem, and change management in support of full stack technology systems, applications, or infrastructureRequired qualifications, capabilities, and skills5+ years of experience or equivalent expertise troubleshooting, resolving,



and maintaining information technology servicesExperience managing applications or infrastructure in a large-scale technology environment both on premises and public cloudProficient in observability and monitoring tools and techniquesExperience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) frameworkPreferred qualifications, capabilities, and skillsWorking knowledge in one or more general purpose programming languages and/or automation scriptingPractical experience with public cloud
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📌 Technology Support Lead (Buenos Aires)
🏢 JPMorgan Chase
📍 Buenos Aires