This role sits within the Integral Wholesale KYC Operations (WKO) Policy & Program Support team as part of Client Onboarding & Documentation (CO&D;).
The position supports the Digital Document Services (DDS) function, which is responsible for managing client documentation requirements that enable products and services across the Commercial & Investment Bank.The role is responsible for interpreting global policies and regulatory requirements, translating them into business requirements, and supporting their implementation across processes, controls, and technology.
The position partners with stakeholders across Operations, Compliance, Legal, Risk, Audit, Technology, and Transformation to support policy adherence, operational effectiveness, and client experience.Job responsibilitiesInterpret and assess global policies, regulatory requirements, and industry guidance, translating them into Digital Document Services requirements and implementation activities.Support the execution of policy and regulatory change initiatives, including impact assessments, implementation planning, attestations, and stakeholder communicationsPartner with business, operations, compliance, legal, risk, technology, and transformation teams to support policy implementation and operational consistency.Conduct gap analyses and thematic reviews to identify process improvement opportunities, control enhancements, and operational efficienciesSupport the maintenance and governance of Digital Document Services requirements, policies, procedures, and related documentationAnalyze data and reporting to identify trends, control gaps, risks,



and opportunities for process enhancementContribute to governance activities by tracking actions, managing stakeholder engagement, and supporting timely decision-making and issue resolutionSupport initiatives aimed at enhancing client experience, operational effectiveness, and regulatory compliance across Digital Document Services and Wholesale KYC OperationsRequired qualifications, capabilities, and skillsExtensive experience in KYC, Client Onboarding, Policy, Compliance, Controls, Audit, or related functions within Financial ServicesStrong understanding of Wholesale KYC Operations, Client Onboarding processes, and documentation requirementsKnowledge of regulatory requirements and country-specific considerations impacting client onboarding and documentationExperience assessing and implementing policy and regulatory changes across business processes, controls, and technology solutionsStrong analytical, problem-solving, and organizational skills, with the ability to interpret complex requirements and identify practical solutionsEffective written and verbal communication skills, with the ability to engage stakeholders across multiple functions and levelsExperience managing multiple priorities and delivering work in a fast-paced environmentStrong governance and stakeholder management skills, with experience partnering across Operations, Compliance, Risk, Audit, Technology, Quality Control, and Transformation teamsUnderstanding of policy implementation and change management practices within large financial institutionsExperience using data and reporting to support decision-making, risk identification, and process improvements.

📌 Program & Project Manager - Wholesale Kyc Operations (Buenos Aires)
🏢 JPMorgan Chase
📍 Buenos Aires