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Key Responsibilities
- Provide day-to-day helpdesk and operational support for partners, including guidance on partner onboarding and Bid tools (e.g., LPH, LBPe), processes, and system navigation.
- Support deal registration activities, including approval, rejection, re-routing, and exception handling.
- Assist with order-related inquiries, such as order status checks, stuck orders, and coordination with relevant teams.
- Act as a bridge between partners and IT support, managing communication, gathering required information, and providing status updates.
- Deliver partner guidance on onboarding, contracts, invoices, licenses, RMA/DOA processes, and program-related queries.
- Support ticket handling via:
- Email
- Live Chat
- Teams calls
- Helpdesk Ticket Management Tool
- Support ticket management, including raising and tracking various types of tickets.
- Perfor

📌 Channel Partner Helpdesk Specialist (Buenos Aires)
🏢 Lenovo
📍 Buenos Aires