At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity
Your Key Responsibilities
- Work closely with business and technical stakeholders to understand requirements and align operations with business needs.
- Maintain service standards, ensure compliance with change processes, and help enforce operational best practices.
- Proactively monitor and manage service specific components.
- Sound analytical and problem-solving skills are required to manage multiple technical challenges from multiple services and projects simultaneously
- Evaluate recommendations provided for service improvements, with the ability to identify any gaps or alternate solutions.
- Proactively anticipate service issues before they occur and drive suggested changes to execution.

Skills And Attributes For Success
- Good communication, leadership and stakeholder management skills.




- Expert knowledge in Incident management, Service requests, Change requests and ServiceNow.
- Ability to manage multiple services and priorities.
- Good support knowledge and experience in providing 24/7 support.
- Experience with source control involving Agile tools such as Azure DevOps.
- Experience and demonstrable knowledge of Agile, Scrum, and/or Kanban methodologies.
- At least 7+ years of total IT experience with 4+ years of experience in relevant technologies
- Ability to understand and analyze business requirements by working with stakeholders.
- Demonstrated ability to work on both Agile and Waterfall projects.
- Good knowledge on scripting and automation experience using scripts.
- Copilot or Agentic AI experience.

What We Offer You
At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a adaptable environment, and fuel you and your extraordinary talents in

📌 Product Operations Lead (Buenos Aires)
🏢 EY
📍 Buenos Aires