At EY, we’re all in shape to your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help build a better working world.

Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity
Operations Engineer has responsibilities within a team of L3 and supports various application platform services across a range of business portfolios. This individual will support the end-to-end aspects of services under their remit including but not limited to service engineering, L3 Conference room endpoint and infrastructure support, Escalation management, Vendor management and service roadmaps and standards.

Your Key Responsibilities




- Incident Resolution and Escalation Management
- Communication and alignment with other teams internal and external to IT Services - VMS
- Conflict resolution
- Performance management – service / KPI
- Knowledge transfer to the other team members
- Knowledge of Telepresence

Skills And Attributes For Success
To qualify for the role you must have
- Possesses a solid background in Video conferencing and Video Collaboration infrastructure devices with an understanding of the deployment and support of different type of Video conferencing and collaboration of different standards in the area of Video and Voice under umbrella protocols.
- Knowledge of specific applications, devices and systems including but not limited to:
- Microsoft Teams Rooms
- Microsoft Surface Hub.
- Condeco
- Microsoft Teams Panel.
- Teams Phone.
- Meeting room Peripherals.
- TANDBERG CISCO and Poly Video conferencing endpo

📌 Meeting Room Operation Support Engineer (Buenos Aires)
🏢 EY
📍 Buenos Aires