About Us:
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Onclusive is a world leader in media intelligence technology and services dedicated to supporting PR, Communications and Marketing professionals. We deliver leading-edge innovation, human expertise, and unmatched media reach in a suite of media management, monitoring and analysis solutions that support every stage of the communications cycle. Our unified platform and services enable our customers to make fast, accurate, data-driven decisions about their communications and marketing strategies, allowing them to prove and improve their value.

About the Role:
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We are looking for a Digital Customer Success Manager to join a pooled Customer Success team in Buenos Aires, where the group works collectively across a shared portfolio.

This is a great opportunity for someone who enjoys customer success, commercial conversations, and new digital ways of working. You will help drive retention and upsell, support customers through key lifecycle moments, and play an important role in embedding more scalable, data-led, and technology-enabled ways of working.

Your responsibilities:




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- Customer Retention & Growth:
Support renewal, retention, and upsell across a shared portfolio of digital customers. Help identify risk early, spot growth opportunities, and deliver proactive outreach that improves customer outcomes.
- Pooled Portfolio Management:
Work as part of a shared-coverage Customer Success team, where responsibility sits across the group rather than with one fixed book of business. Collaborate closely with teammates, maintain clear handovers, and contribute to shared team targets.
- Digital Customer Engagement:
Deliver customer engagement across onboarding, adoption, renewal, and re-engagement journeys. Support one-to-many campaigns and digital outreach programmes designed to drive value at scale.
- Health, Risk, & Customer Signals:
Use available data, customer engagement signals, and health indicators to prioritise actions, identify churn risk, and take the

📌 Digital Customer Success Manager (Buenos Aires)
🏢 Onclusive
📍 Buenos Aires