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Key Responsibilities
- Lead and manage the Channel Partner Helpdesk team, ensuring consistent, high-quality support delivery
- Oversee daily operations, including ticket handling, triage, and issue resolution across partner inquiries
- Act as the primary escalation point for complex or high-impact issues, while building and maintaining strong relationships with NA business stakeholders
- Ensure effective coordination between partners, IT, and internal stakeholders to drive timely resolutions
- Monitor and improve service performance metrics (e.g., response time, resolution time, ticket quality)
- Drive process standardization and continuous improvement across helpdesk and operational support
- Provide oversight for deal registration, bid creation, partner order-related support, and partner guidance processes
- Ensure proper knowledge management, including documen

📌 Channel Partner Helpdesk Manager (Buenos Aires)
🏢 Lenovo
📍 Buenos Aires