Customer Care Supervisor

Plans, organizes, leads, controls, and coordinates the daily activities of non-exempt associates supporting hazard outsourcing operations, ensuring high-quality service and strong team performance.
Key Responsibilities

Customer Care & Operations
- Oversee inbound and outbound customer interactions, including calls, correspondence, workflows, and escalations.
- Ensure timely and effective resolution of customer issues and maintain service levels.

Team Leadership
- Coach and guide associates to improve performance and engagement.
- Promote team development and align resources to operational needs.

Performance Management
- Monitor KPIs related to productivity and quality.
- Analyze performance, identify root causes, and implement corrective actions.

Planning & Control
- Support short- and long-term planning for the team.
- Ensure controls are in place to manage risk, performance, and process improvements.

People & Stakeholder Management
- Support recruitment, performance management, and employee relations in line with HR policies.




- Communicate performance results and collaborate with internal teams and clients as needed.

What are the requirements needed for this position?
- Advanced English level
At least 1 year experience as supervisor or team leader

Work hours - Monday to Friday. 12 pm 21 pm

Hybrid model

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com .

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate i

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