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Supervisión de Mejora Continua y Soporte a la Operación - Fintech

Mercado Libre

Operations, PM & Business Systems Buenos Aires Mexico Onsite Senior Full-Time Jun 26, 2026

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Core Responsibilities

Lead the team of analysts in the operational Back Office. Ensure training and support for Collections, Tele-sales, and Solutions Services operations in Argentina, Mexico, and Chile. Control the proper use of collection tools and document processes according to established procedures. Maintain efficient processes for user case management while ensuring a positive customer experience.

Requirements
Professional degree in Industrial Engineering, Economic Sciences, or related fields. Minimum of 5 years of experience in similar positions. Proven experience in leading teams and agile problem-solving skills.

Key Skills & Technologies





team leadershipproblem-solvingoperational managementtrainingcustomer experiencefinancial servicesprocess optimization

Additional Information

Experience Level

Senior

Job Language

Spanish

Employment Type

Full-time

Work Mode

On-site

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