About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

ESSENTIAL RESPONSIBILITIES AND SKILLS REQUIRED:
- Primary liaison between NCR Atleos and the assigned retail clients including communication, problem resolution & escalation of issues on behalf of the client.
- Partner with Account Executives (sales) to ensure that customer expectations and requirements are met, per the service contract, including SLA and branding compliance.
- Participate with customer initiatives to help improve customer satisfaction and retention.
- Participate in regular meetings with customers to review their needs and ensure they are achieving their desired contractual outcomes. Act as the primary point of contact for specific customers.
- Perform reviews of each client portfolio to identify performance issues and work with the appropriate parties to resolve the problem.



Prepare and present client portfolio performance and review reports as needed.
- Identify common customer challenges and proactively provide solutions. Deliver regular presentation decks with KPIs and performance analysis.
- Lead get-well plans to address deviations and continuous improvement initiatives.
- Gather and analyze customer feedback to share with product and sales teams.

EDUCATION, EXPERIENCE and/or REQUIREMENTS:
- Excellent analytical, organizational, time management and problem-solving skills.
- Fluent English oral and written communication skills, including presentation of information to clients and management.
- Bachelor’s degree preferred.
- 2-5 years in Account Management, Operations or Client Service.
- Ability to read and interpret contracts, profit/loss statements and invoices.
- Proficient in Microsoft Office applications with advanced Excel capabilities.
- Good customer rapport,

📌 Customer Management Specialist (Buenos Aires)
🏢 NCR Atleos
📍 Buenos Aires