Join our Buenos Aires Service Center
We are looking for a Help Desk Analyst to join our integral team. This is an exciting opportunity for a customer-focused and proactive professional who enjoys troubleshooting technical issues, supporting users, and delivering high-quality service across a wide range of applications and systems in a collaborative international environment.

What will be your impact?
Provide initial assessment and troubleshooting.
Record, track, monitor, and follow up SLA breaches of incidents and service requests following the defined Incident Management Process.
Escalate and coordinate unresolved incidents to the appropriate support team by consistently following defined escalation procedures.
Perform tasks but not limited to message tracking (internal and external), network account lockout tracing and resolution, MobileIron registered devices,



2-factor authentication administration/management of accounts, active directory administration and management, and exchange admin center.

What will help you succeed in this opportunity?
Experience in similar roles (+2 years).
Advanced or Bilingual in English (mandatory).
Knowledge of Service Now, VPN, Active Directory, Exchange, Timekeeper, Outlook, Zoom, Teams, troubleshooting.

What do we offer?
Hybrid work model | Offices located in Puerto Madero, Buenos Aires.
Parking space available.
Private health insurance (family plan).
Discounts on internet services, gym memberships, and universities.
Birthday day off.

If you believe you meet the requirements, please apply by sending your CV in English in PDF format.

📌 Help Desk Analyst (Buenos Aires)
🏢 BM Global Services Buenos Aires
📍 Buenos Aires