Temporary, 12 Months – Full Time.

We are looking to recruit a Customer Service Planner to join our Westminster R&M; Contract, based from our office at Goldney Road, W9 2AR.

About the Role

Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given.

You will excel in dealing with residents as part of our back-office using a range of communication methods including telephone and email.

Using our in-house system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have the following:

- Social Housing and Repair and Maintenance background.
- Competent in communicating with direct operatives, subcontractors, and residents.
- Basic building maintenance knowledge duration required to undertake a variety of maintenance tasks.




- Planning knowledge of what works can be sequenced or can be undertaken concurrently.
- Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
- Good level of written English
- Good computer skills
- Good project management skills
- Good communication skills ability to communicate with different stakeholders at different levels
- Passionate about service delivery and customer satisfaction.

Benefits

- Profit Share Discretionary Annual Bonus Scheme
- 26 Days Holiday plus Bank Holidays
- Enhanced Pension Plan
- Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
- Life Assurance & Accident Cover
- Share Save
- Enhanced Maternity & Paternity Pay
- Work Perks Discounts & Vouchers
- Buy & Sell Holiday Schemes
- Versátil Working & Flexible Bank Holidays
- Cycle to Work
- Volunteering (2 days paid)
- Learning & Development Opportunities
- Extensive Wellbeing Support, including EAP
- Loyalty & Values Awards
- Funded Professional Subscription

Required Skill Profession

Information And Record Clerks

📌 Customer Service Planner (Goldney)
🏢 Morgan Sindall Property Services
📍 Goldney