Part Time Job

Engagement: Perm

The Role

We are looking for a Support Specialist to join our team and provide top-notch technical support to our customers.

If you are a dynamic problem-solver who enjoys helping people, takes pride in providing high-quality service, and thrives in a fast-paced environment, we’d love to hear from you!

Roles & Responsibilities

- Customer Support: Act as the first point of contact for customers seeking technical assistance via phone or email.

- Troubleshooting: Perform remote diagnostics, identify issues, and determine the best solutions for customer problems.

- Help Desk Ticketing: Work with a ticketing system to track and resolve customer support requests efficiently.

- System Management: Install and configure computer hardware, software, networks, printers, and scanners.

- Active Directory & Microsoft 365: Manage user accounts, permissions, and configurations within Microsoft 365 Tenant and Active Directory.

- Documentation: Maintain and update user guides, technical documentation, and training materials.

- Training & Mentorship: Coach and train junior Support Specialists.

- Inventory Management:



Keep IT inventory organized and update asset records in FreshService.

- Vendor & Partner Collaboration: Engage with third-party providers for support and issue escalation.

- Client Engagement: Schedule and manage appointments with clients, ensuring all engagements are met.

- Continuous Learning: Follow the Microsoft training path provided by the Team Lead and achieve set goals.

- Team Collaboration: Attend meetings, participate in team activities, and contribute to a positive and productive work environment.

Adecuado Profile

Qualifications

- Degree in Computer Science or Information Technology (preferred).

- Experience with Windows and Mac operating systems.

- Basic knowledge of Active Directory environments and Microsoft 365.

- 1+ years of experience in an IT Help Desk role.

- 2+ years of experience in a customer service role.

- Bilingual in English and French (Required).

What's on Offer?

- Work alongside & learn from best in class talent

- Excellent career development opportunities

- Great work environment

Required Skill Profession

Computer Occupations

📌 Support Specialist (Buenos Aires)
🏢 ALIANCERS
📍 Buenos Aires