Position Summary

AsaDistinguishedExperienceStrategist(IC)focusedonSam’sClubOnline&E-commerce;,youwillpartnercloselywithResearchandseniorbusinessleaderstodefinethemostcriticaldigitalcommerceproblemstosolve,definenewexperiencesforomni-channelshopping,uncoverrootcausesofbreakdowninthememberexperienceandexpectations,anddriveprioritizedstrategiesthatimprovetheend-to-endonlinememberexperienceande-commerceperformance.Youwillsetenterprise-leveldirectionthroughclearlyarticulatedrecommendationsandstandards,measurement,andexecutiveinfluence.

What you’ll do

About the team:

The Experience Strategy & Innovation team collaborates across business units to identify key insights that shape meaningful strategies enhancing member and associate experiences. Operating with agility and precision, the team leverages human-centered insights to define the core challenges and opportunities, enabling partners to develop effective solutions. This group drives enterprise-wide initiatives that integrate advanced research and design practices, fostering innovation and measurable outcomes across digital and physical environments.

The team’s focus on strategic foresight and evidence-based approaches supports continuous improvement and delivers impactful experience transformations aligned with business goals.

- Define and evolve the end-to-end e-commerce experience.
- Build experimentation frameworks, scale successful pilots, and advise senior leaders on investment decisions, tradeoffs, and transformation priorities.
- Establish experience standards, governance, and cross‑functional alignment across product, design, engineering, marketing, operations, and membership.
- Create journey maps, service blueprints, and ecosystem views to identify gaps and dependencies.




- Measure and improve experience performance through business and operational metrics.
- Lead innovation initiatives, including personalization, AI‑powered shopping, search, fulfillment, automation, and checkout improvements.
- Turn customer insights into strategic priorities and multi‑year roadmaps.

What you’ll bring:
- E-commerce growth & systems thinking : Deep understanding of experience drivers across acquisition, discovery, conversion, basket building, fulfillment and retention.
- Omni‑channel commerce : Connect digital journeys with fulfillment, returns, pickup, delivery, and customer care.
- Workshop facilitation : Lead cross‑functional sessions to align teams, uncover opportunities, and accelerate decisions.
- Storytelling : Create executive narratives that clarify vision, priorities, tradeoffs, and risks.
- Concept creation : Develop prototypes and proofs of concept to align stakeholders around a vision.
- Insight-to-roadmap translation : Turn research and analytics into priorities and investment cases.
- Experimentation & innovation : Run scalable pilots and apply AI to improve shopping, personalization, search, support, and research.

Benefits

Competitive pay, performance‑based bonuses, and comprehensive benefits.
- Health benefits: medical, vision and dental coverage.
- Financial benefits: 401(k), stock purchase and company‑paid life insurance.
- Paid time off benefits: PTO, parental leave, family care leave, bereavement, jury duty, and voting.




- Other benefits: short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
- Live Better U education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities, covering high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates.

Annual salary range: $130,000.00 – $260,000.00. Additional compensation includes annual or quarterly performance bonuses and may include Regional Pay Zone (RPZ) based on location.

Minimum Qualifications

Option 1: Bachelor’s degree in design, business, or related area and 12 years of progressive experience in experience strategy, UX, or service design with demonstrable enterprise impact and industry recognition.

Option 2: Equivalent practical experience in enterprise‑scale transformation and innovation leadership.

Preferred Qualifications

- Experience in AI‑assisted design, predictive analytics, or next‑generation research methods.
- Experience influencing at the executive and board level through strategic storytelling.
- Experience shaping enterprise frameworks for measurement, design operations, or governance.
- Proven success in designing and scaling cross‑channel experience systems across general or omnichannel environments.
- Recognized industry thought leadership (keynote speaking, publications, patents, academic collaboration).

Primary Location

2101 Se Simple Savings Dr, Bentonville, AR , United States of America

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no tolerance policy regarding the use of illegal drugs and alcohol on the job.

📌 Distinguished, Experience Strategist (Argentina)
🏢 Walmart
📍 Argentina