Job Description

COA Sr. Specialist is responsible for providing end-to-end COA systems project management support including, but not limited to, gathering study-specific user requirements, executing UAT tasks, managing project timelines, managing and enforcing COA systems Standards.

COA Sr. Specialist also monitors system change requests and acts as Company's COA systems subject matter expert while liaising with external vendors. Accountable for making decisions regarding COA process, issue resolution, and deviations from standards.

Applies COA systems expertise on day-to-day activities when issues are escalated. Communicates with internal and external stakeholders and escalates risks. May participate and lead in process improvement initiatives, standards development and maintenance.

Responsible for creating and enforcing COA systems standards, managing vendor performance, and supporting training &education; of stakeholders.

Primary Activities

1. Execute COA systems development process from Kickoff to system go live, ongoing system change control,



system closeout and database lock activities.
2. Defines/redesigns COA development processes across vendor base. Identifies areas for process improvement and leads improvement activities
3. Creates and enforces the use of COA systems standards. Responsibilities may include creation / revision of COA systems standards, collaboration with vendors and internal stakeholders to define requirements, and monitoring standards utilization rate
4. Performs peer-review of the COA systems specific documentations for quality (e.g. comparing paper COA measures with Developer version etc.)
5. Manages vendor performance and relationship(s). Responsibilities may include defining and implementing process with vendor representatives, monitoring and analyzing vendor and Company performance metrics, performing root cause analysis and identifying corrective actions, and serving as point of escalation for vendor issues.
6. Serves as project ma...

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