At Kansas City Clinic Advisors, we’re looking for a Healthcare Customer Support representative to join our team!

In this role, you’ll provide high-quality phone and administrative support to patients from primary care clinics across the United States—helping them understand their medical bills, payment options, and account information with empathy, clarity, and professionalism. ? Key Responsibilities:

- Answer incoming patient phone calls related to billing inquiries and payment requests.
- Assist patients in understanding medical bills, account statements, balances, and payment options.
- Guide patients through online payment processes or provide instructions for alternative payment methods (such as mailing checks).
- Provide cost estimates for procedures and services when applicable.
- Follow up with patients on outstanding balances and coordinate repayment options.
- Use payer portals and eligibility tools to verify benefits and explain coverage.
- Respond to patient inquiries via phone, email, and patient portal in a clear and professional manner.
- Document all patient interactions and billing updates accurately in internal systems.




- Support additional administrative tasks related to revenue cycle and billing workflows as needed. ? Requirements:
- Fluent English (C1 level and above – strong verbal communication is critical)
- 2 years of experience in customer service, medical billing support, or similar patient-facing roles.
- Previous experience explaining bills, payments, or financial information to customers over the phone is strongly preferred.
- Strong understanding of U.S. insurance concepts (copays, deductibles, coinsurance, EOBs)
- Highly organized, detail-oriented, and comfortable working in structured, fast-paced workflows.
- Bachelor’s degree or tertiary education preferred ? About the Role & the Company:

? Hybrid position preferred for candidates based in Buenos Aires (1 day in our Palermo Office).

? Full-time schedule, working 8am to 5pm U.S CST hours - 10am to 7pm ARG Hours.

? Formal employment with social security and healthcare coverage.

? Growth and stability: Join a growing project committed to high-quality patient support and excellence in healthcare operations.

? Location: Available for Argentina-based candidates only.

📌 Healthcare Assistant (Buenos Aires)
🏢 Kansas City Clinic Advisors
📍 Buenos Aires