About Belong

We believe in a world where homes are owned by regular people, not corporations. Our mission is to provide authentic belonging experiences, empowering residents to become homeowners and homeowners to achieve financial freedom. We are building a scaled system of wealth creation for regular people through homeownership. We’ve survived Covid, the tech crash, and the toughest years of the capital markets. We are growing fast and we are AI First. Our 200+ Belongers are strong, curious, and extremely ambitious.

About the Role

We are looking for a Homecare Specialist to own the end-to-end Pro Service experience for Belong residents. You’ll manage 35–50 active services, exercise independent judgment on complex cases, and proactively resolve issues before they escape.

This is a problem-solver role for someone who thrives on ownership, urgency, and member relationships. You’ll use AI tools to automate repetitive work while focusing your energy on high-impact member conversations, vendor coordination,



and process improvement.

What You’ll Do

Core Responsibilities:

- Own 35–50 active Pro Services from request through completion with minimal supervision
- Drive urgency across vendors, members, and internal teams to ensure cases don’t stall
- Respond to member requests within SLA and proactively communicate throughout the service lifecycle
- Close 4+ Pro Services per day by removing blockers and making decisive calls
- Manage vendor relationships: scheduling, quality control, issue resolution, payment coordination
- Identify systemic risks or recurring issues and propose solutions to your Lead

Member Experience:

- Handle member calls and video conversations with confidence, empathy, and care
- De-escalate member frustrations by listening actively, setting clear expectations, and taking ownership
- Build long-term trust by dem

📌 Homecare Specialist (Quilmes)
🏢 Belong
📍 Quilmes