About Us

Intelligo is a fast-growing startup with proven product-market fit and a steady revenue stream. We recently completed our Series B. We are a integral company with a headquarters in Israel and teams in the US and worldwide.

We are looking for a tech savvy, customer-oriented Technical Support Specialist (remote) to join our Support team and support Intelligo’s ongoing growth.

If you’re tech-savvy but also a strong people’s person, who enjoys giving top quality support, speaking with people and handling complex technical issues - we'd love to hear from you!

This is a remote position, based in Uruguay / Argentina.

This role requires availability to work 12:00pm - 9:00pm local time from Monday to Friday.

*Please be sure you submit your CV in English

What you’ll do:

- Provide outstanding tier 1 and tier 2 support through email, chat, and internal communication channels to our clients, and internal departments.

- Diagnosing product bugs and backend issues by reviewing logs from internal tools to pinpoint root issues.

- Diagnose technical issues reported by end users and appropriately assign urgency and escalate to relevant departments, identifying viable workarounds where possible.

- Troubleshoot basic computer issues such as connectivity, login/access problems, and software functionality.

- Develop expertise knowledge of our products on the front-end and database level.

- Work closely with every department in the company,



gaining a broad understanding of the company's operations.

What you’ll bring:

- 1-2 years of experience in Technical Support in a global tech company (preferably SaaS).

- Native Level English

- Experience using Zendesk and Intercom.

- Experience working with Mongo Database (or a similar software). Experience writing queries is not necessary.

- Experience with bug escalation (eg. in Jira, YouTrack or a similar software).

- Strong sense of urgency and problem solving skills.

- Initiative, pro-actively seek to solve problems.

- Strong problem solving skills and high level of service orientation

- Ability to identify a customer’s level of urgency and communicate a response with appropriate tone, empathy and kindness.

- Work hours: 12pm - 9pm Local time, (includes a 1hr break)

Fun Perks

- Collaborate with a fantastic group of colleagues around the globe

- Home office budget & IT equipment

- Paid time off

- Positive, flexible, and trust-based work environment that encourages long-term professional and personal growth

Intelligo is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Please see our Applicant Privacy Notice here.

📌 Technical Support Specialist (Buenos Aires)
🏢 Intelligo
📍 Buenos Aires