General Information

Req #

WD00102051

Career area:

Sales Support

Country/Region:

Argentina

State:

Capital Federal

City:

CABA

Date:

Monday, July 13, 2026

Working time:

Full-time

Additional Locations:

- Argentina - Capital Federal - CABA

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue integral technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Key Responsibilities

- Lead and manage the Channel Partner Helpdesk team, ensuring consistent, high-quality support delivery
- Oversee daily operations, including ticket handling, triage, and issue resolution across partner inquiries
- Act as the primary escalation point for complex or high-impact issues, while building and maintaining strong relationships with NA business stakeholders




- Ensure effective coordination between partners, IT, and internal stakeholders to drive timely resolutions
- Monitor and improve service performance metrics (e.g., response time, resolution time, ticket quality)
- Drive process standardization and continuous improvement across helpdesk and operational support
- Provide oversight for deal registration, bid creation, partner order-related support, and partner guidance processes
- Ensure proper knowledge management, including documentation maintenance, updates, and team training
- Support system launches, UAT activities, and change management to prepare the team for new tool enhancements
- Coach and develop team members through performance management, training, and career development planning

Key Skills & Attributes

- Strong leadership and team management skills
- Excellent stakeholder management and cross-functional coordination ability
- Data-driven mindset with experience in service metrics and performance management
- Strong problem-solving and decision-making capabilities
- Ability to operate effectively in a fast-paced, high-volume support environment
- Customer-focused with a commitment to service excellence and continuous improvement

Qualifications

- Bachelor’s degree or equivalent experience
- Fluent in English (spoken and written), with ability to support US/Canada partners
- 3+ years of experience in Helpdesk, Customer Support, or Operations Support
- 1+ year of experience in team leadership or people management
- Hands-on experience with partner bidding or CRM (e.g., D365) systems
- Experience supporting B2B or channel/partner environments preferred
- Experience working in a cross-region or global environment
- Ability to support North America business hours

Additional Locations:

- Argentina - Capital Federal - CABA

- Argentina

- Argentina - Capital Federal

- Argentina - Capital Federal - CABA

📌 Channel Partner Helpdesk Manager (Buenos Aires)
🏢 Lenovo
📍 Buenos Aires