Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets.
Every day, we - Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality.
Our ultimate aim is to provide increased value to both our customers and society.
New, game-changing ideas and continuous improvement have been part of our DNA since ****.
Together, we can create new business opportunities and more sustainable future that we can all be proud of.We want to transition the world towards a decarbonised and sustainable future.
By pushing the boundaries of engineering and technology, we can make it work.
We are always on the lookout for future-oriented talent - want to join the ride?
We are always on the lookout for a talent with a growth mindset - are you the one?
We are looking for a Distributor Support Coordinator (ECDIS and Voyage Data) with a main responsibility in supporting distributors and customers in pre-sales activities, order handling, and operational support related to navigation systems and voyage data products.Your Role And ResponsibilitiesAs a Distributor Support Coordinator, your work will include supporting customers and distributors in pre-sales activities, order handling, reporting, and marketing-related support connected to ECDIS and Voyage Data products.
In this position, you will report to the Distributor Support & Quality Manager and work as part of a global team with diverse expertise.
The tasks can also be adjusted based on your individual skills and interests.Your work will focus on these responsibilities:Maintain day-to-day contact with distributors and other key customers, building strong relationships with key stakeholders through phone, email, and occasional customer visitsHandle customer inquiries, orders, deliveries, and complaints in a timely and satisfactory mannerExchange business information with partners, including opportunities, pipeline, and other relevant updatesAssist partners in establishing required business enablers such as stock availability, service levels,



and trainingFurther Responsibilities:Develop and maintain high levels of customer satisfactionAct as the operational main point of contact for assigned partnersSupport Sales in dealing with customer-related mattersRespond to customer requests and provide relevant information (e.g. product information)Update customer account, service, and opportunity information in CRM systemsConfirm customer purchase orders (POs)Meet individual and team performance targetsBalance capacity and manage priorities within the integral teamSecure process quality and compliance with business governance practicesActively contribute to continuous improvement initiatives related to processes, tools, and applications to increase overall performanceTo be able to succeed in the position, we expect you to have:Good understanding of navigation equipment and applications (ECDIS, Radar, Conning, etc.) and Voyage Data productsExperience in operational and business processes with end-users, resellers, and distributorsFluency in spoken and written English mandatory; Spanish and additional languages will be considered advantageousGood working knowledge of MS Office and ERP systems; experience with license management applications and CRM is an advantageUnderstanding of regulations and certification related to navigation equipment (advantage)Strong work ethic with the ability to work independently and manage prioritiesTeam-player mindset with good interpersonal and communication skillsOpenness to new technologies and a fast-changing working environmentIn addition, as an ideal candidate youDrive Wärtsilä Purpose and demonstrate Wärtsilä valuesUnderstand the value of collaboration and benefits it bringsAre recognized as a leader with ability to build high performing teams based on trustHave high integrity, listen with good intention,



appreciate feedback and support people to growCreate clarity on direction and inspire people to take action towards the future goalsEnjoy creating clear business value with a goal-oriented mind-setFeel accountable for business impact and act to adjust when performance is not as expectedDevelop an organization with high passion and drive - while making sure that it is fun doing businessWhy you and us?
We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work.
We support each other's growth, and co-creation is the true basis of our innovation.
We have courage to see opportunities and take initiative.We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more.
We don't always get it right the first time, and if mistakes are made, we make sure to learn and grow from them.
We want everyone to voice their opinions freely.
That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.
Are you eager to be part of this ambition?
We have an amazing team, and we are excited about our work and the impact it has on building sustainable societies.
We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.Last application date: 16/07/2026At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.This is WärtsiläWärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets.
Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe.
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📌 Distributor Support Coordinator (Pilar)
🏢 Wärtsilä
📍 Pilar