Jobs Companies Blog Pricing Search jobs Contact Sign in Sign up ← Back to all jobs Search Keywords Category Country City Work Mode Seniority Level Junior L1 Genesys Support Engineer Miratech Customer Success & Support Buenos Aires Argentina Remote Lead Permanent Jul 23, 2026 Apply on Company Website → Core Responsibilities Receiving and processing requests per alerts and calls within the defined SLA.
Clarifying incoming requests with customers, creating tickets, and routing them to L2 Engineers. Timely reaction to call alerts and following support procedures. Implementing fixes of L1/L2 level according to pre-defined procedures. Requirements Experience in Technical Support.
Understanding of SLA principles with the ability to work within SLA requirements. Native-level Spanish proficiency and Upper-Intermediate (B2) or higher English proficiency. Additional Information Experience Level Junior Employment Type permanent Work Mode Remote Similar Jobs Senior B2B PPC Specialist Sagan Recruitment DTC Media Buyer (Meta) Sagan Recruitment Land Development Project Manager Sagan Recruitment Company About
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📌 JuniorGenesys Support Engineer (Buenos Aires)
🏢 Lato Jobs
📍 Buenos Aires