Customer Support Specialist - Buenos Aires, Argentina

About Echobox

We are a fast-growing, research-driven company building an artificial intelligence that helps online publishers overcome the challenges they face every day. Using novel AI, we are revolutionising the publishing industry and have a track record of building things that others have ruled out as impossible.

Leading names from around the world rely on our product every day, including The Times, Le Monde, The Guardian, Vogue and many more.

Our team is our best asset. We work with extremely smart and talented individuals, who all enjoy a high degree of responsibility and independence in structuring their work.

About the Role

We are looking for an enthusiastic, agile, diligent and highly organised Customer Support Specialist (CSS). In this position, you will play a pivotal role in managing customer relationships, driving product adoption, and ensuring high customer retention rates.

You will gain invaluable experience working closely with members of both our technical and client-facing teams, including Sales, Product,



and Engineering.

Because you will handle client queries that are often technically focused, you will need to understand certain platform behaviours and explain these succinctly to the Tech team, while maintaining day-to-day account management and fostering strong relations with our clientele.

You will serve as a key advocate for the customer's voice across the business.

Key Responsibilities

Client Onboarding & Strategic Support: Provide exceptional, empathetic, and timely support to clients through training sessions, consultations, Executive Business Reviews (EBRs) and ongoing assistance, ensuring that they are fully equipped to succeed with the platform.

Relationship & Lifecycle Management: Monitor and improve customer engagement to ensure high renewal rates by fostering strong, long-term relationships with clients. Leverage SaaS experience to continually improve customer lifecycle manageme...

📌 Customer Support Specialist - Buenos Aires, Argentina
🏢 Echobox
📍 Buenos Aires