We are seeking a dedicated GSOC Analyst Level 1 to join our team at Intras Cloud Service (ICS). The successful candidate will provide first-level technical support, troubleshooting, and analysis to ensure seamless IT operations for our customers. This role requires a proactive approach, excellent communication skills, and the ability to function effectively in a fast-paced environment.

- Assist users with a variety of issues, including software application errors, installation/configuration, desktop/laptop hardware, network communications, Internet connectivity, Point of Sale (POS) hardware/software, and printers/scanners.

- Document all work performed using a ticket tracking system, ensuring proper routing and escalation of tickets to appropriate teams.

- Collaborate with team members to devise effective technical solutions and provide analytical and technical assistance for continuous improvement of IT solutions.

- Monitor and administer customer infrastructure using provided tools, ensuring systems remain available during production hours.

- Perform scheduled server/network patching and optimize hardware resources for efficient operations.





- Work with ICS leadership and team members to ensure the quality and efficiency of IT services.

- Take on additional responsibilities as assigned.

Requirements

- Associate’s degree or higher in Computer Science, Internet Technology, or related fields, OR 4-5 years of relevant IT support experience.

- Proficient in technologies such as Windows 10/11, macOS, Microsoft Office Suite, and Office 365.

- Strong English speaking and writing skills.

- Ability to multitask and maintain effective communication.

- Excellent organizational skills and attention to detail.

- Strong problem analysis and solving capabilities.

- Self-starter with dependability and accuracy in task completion.

- Ability to thrive in a fast-paced environment.

Benefits

Intras Cloud Services offers a dynamic and fun work environment. Our employee benefits include excellent compensation packages with performance-based incentives, and the opportunity to grow with us. We're a young, fast paced, company extremely passionate about customer success. If this fits the workplace you would find idóneo, click apply and let's talk!

📌 GSOC Analyst | Argentina (Buenos Aires)
🏢 Intras Cloud Services
📍 Buenos Aires