Descripción de la vacante

Business Operations AssociateWork cooperatively to enable the execution of delivery or product work by creating, implementing and managing program office functions like resource management, vendor management, financial management quality and operations management, contract and sales support. Engage key stakeholders and participate with them on monitoring and reporting progress. MANAGEMENT LEVEL DESCRIPTORS Complexity (Degree of difficulty of an assignment or the level of problem-solving assessment and resolution required, as measured by degree of problem-solving, strategic vs. routine focus, and stakeholder interactions (e.g.

- Executives, Supervisor, etc.)): -Requires solving of routine problems, largely through precedent and referral to general guidelines. -Interaction is within own team and direct supervisor. Authority (Power to influence or complete assignments independently, and ability to make decisions, as measured by latitude to devise work products or plans, reliance on instruction, and decision-making ability): Requires detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments. Impact or Decision Impact (Risk or consequences in the event of failure, as measured by range of expected impact such as within a team or across a team or area of responsibility and level of risk): Decisions impact own work. Scope (Degree of accountability for assigned tasks, our clients and/or the organization, as measured by size of work effort and scale of entity and/or program): Individual contributor as a part of a team, with a predetermined, focused scope of work. | 12-AssociateKey Responsibilities:
- Design and develop attendee registration sites using Cvent Flex software, per event owner requirements- Consult with event owners on system functionality,



requirements and other relevant information to configure registration sites- Manage integration with other relevant systems (i.e. Cvent’s OnArrival, On24, Salesforce, Touchcast, etc.)- Follow team standard processes and operating procedures for consistent, compliant and efficient service delivery- Create and send event attendee communications using templates and event owner-provided content- Test sites for accuracy and registration flow prior to sharing with event owners- Collaborate with event owners on suggested site changes- Create and send post-event surveys- Create standard and custom event reports- Record time supporting events for accurate reporting and billing- Interact with Cvent Tech Support and Cvent Help Community to troubleshoot issues, as needed- Participate in Accenture’s Cvent Super User community to share best practices in use of technology and service delivery- Maintain proficiency of Cvent system through ongoing trainingJob QualificationsMust have:
- Bachelor’s Degree or equivalent- Microsoft Office (Teams, Word, Power Point, Excel)- Aptitude for learning new technologies- Ability to work independently- Excellent customer service skills- Ability to communicate effectively in written and verbal English in order to support customers from various countries and time zones- Accuracy in the completion of assigned tasks, team processes and standard operating procedures- Good time management skills- Works well under pressure- Intellectually curious and have a thirst for continuous learning in various technologiesNice to have:
- Previous experience working in the Meeting & Event industry- Familiarity with Cvent event technology- Previous web development/design experience- Familiarity with HTML- Familiarity with WordPress- Familiarity with Code SnippetsRequired Skills:
- Customer Interaction Handling- Operational Excellence- SLA (Service-Level Agreement) Management- Service Quality Management- Cross Cultural Thinking- Work Planning and Management- Business Operations Management- Client Relationship Management

📌 Meeting and Event Technology Associate (Buenos Aires)
🏢 Accenture
📍 Buenos Aires