Descripción de la vacante

Job Title: Technical Account Manager / Solutions Engineer - Software SolutionsJob Summary:Responsibilities:

- Client Engagement and Relationship Management:
- Serve as the primary technical point of contact for assigned clients, building and maintaining strong relationships.
- Collaborate closely with clients to understand their business objectives, technical requirements, and challenges.
- Solution Design and Consultation:
- Work closely with clients to design and customize software solutions that address their specific needs and objectives.
- Provide expert technical guidance and recommendations on product implementation, configuration, and optimization.
- Technical Support and Issue Resolution:
- Proactively identify and troubleshoot technical issues or challenges faced by clients, working closely with internal teams to ensure timely resolution.
- Serve as a liaison between clients and internal engineering, product management, and support teams, advocating for client needs and priorities.
- Product Demonstrations and Training:
- Conduct product demonstrations, training sessions, and workshops for clients to showcase features, functionalities, and best practices.
- Empower clients to maximize the value of our software solutions through ongoing education and support.
- Solution Implementation and Deployment:
- Lead the implementation and deployment of software solutions for new clients, ensuring a smooth and seamless transition.
- Provide hands-on technical expertise and support during the onboarding process, working closely with clients to address any technical challenges or requirements.
- Project Management and Account Planning:




- Develop and maintain strategic account plans for assigned clients, outlining goals, milestones, and success metrics.
- Collaborate with cross-functional teams to drive project execution, manage timelines, and deliver results that exceed client expectations.Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related field; advanced degree preferred.
- Proven experience in software engineering, solutions engineering, or technical account management, preferably in a customer-facing role.
- Strong technical aptitude and expertise in software development methodologies, programming languages, and software architectures.
- Excellent communication and interpersonal skills, with the ability to effectively engage and collaborate with clients at all levels of the organization.
- Demonstrated ability to analyze complex technical requirements, develop innovative solutions, and present technical concepts in a clear and compelling manner.
- Project management skills, with the ability to manage multiple projects and priorities simultaneously while meeting deadlines and exceeding client expectations.
- Customer-focused mindset with a passion for delivering exceptional service and driving customer success.
- Experience with CRM systems, support ticketing platforms, and other relevant tools and technologies used in customer relationship management and support.Location:This position is [remote/on-site] and may require occasional travel to client sites as needed.Ability to Commute:
- Buenos Aires, Buenos Aires (required)Ability to Relocate:
- Buenos Aires, Buenos Aires: Relocate before starting work (required)

📌 Technical Account Manager / Solutions Engineer (Buenos Aires)
🏢 Sigma Solve
📍 Buenos Aires